Common issues
What to try before support: offline, payment, PIX, and sessions that will not start.
Educational content. Your contract and platform configuration override any fictional examples.
On site
- Confirm the QR is for the right connector
- If the charger is offline, try another connector
- Check your phone’s data connection
Payment
- Card declined: check limit/hold and try another card
- Pending PIX: wait for confirmation before expecting the charge to unlock
- Insufficient credits: top up the wallet or use another method
Frequently asked questions
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